Legal

Terms of Service for Athlo

Last updated: October 21, 2026 · Effective date: 21 October 2026 · Provided by ATHLO.AI LTD (company number 16693794), registered office: 7 Highworth Avenue, Cambridge, England, CB4 2BQ · Contact: support@athlo.ai

Welcome to Athlo! These Terms of Service ("Terms") govern your access to and use of the Athlo mobile application ("App"), website, and related services (collectively, the "Services"). The Services are provided by ATHLO.AI LTD (“Athlo”, “we”, “us”). By downloading, installing, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

We may update these Terms from time to time. We will notify you of significant changes via the App or email. Your continued use after changes constitutes acceptance.

1. Description of Services

Athlo is a platform designed to help sports organizations manage their data, including user profiles, events, teams, and lineups. It also provides tools for users to improve their skills through advanced methods and resources to start or advance their sports careers. Features include, but are not limited to:

• Creating and managing sports organizations.
• Handling users, groups, roles, players, player groups, and teams.
• Organizing match and training events, including invitations and lineups.
• Profile management and skill-building resources.
• A player career portfolio: match statistics, minutes played and attendance, kept with the player's profile across organizations.

We do not guarantee the accuracy, completeness, or success of any advice, data, or opportunities provided through the Services. Use at your own risk.

2. Eligibility and Accounts

• You must be at least 13 years old (or the age of majority in your jurisdiction) to use the Services. If under 18, you must have parental/guardian consent.
• To access certain features, you must create an account with accurate information. You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.
• We reserve the right to suspend or terminate accounts for violations of these Terms.

3. User Conduct and Responsibilities

You agree to use the Services lawfully and not to:

• Upload, share, or manage data that is illegal, harmful, abusive, or infringes on others' rights (e.g., privacy, intellectual property).
• Use the Services for commercial purposes without our permission (e.g., reselling data or features).
• Attempt to hack, disrupt, or reverse-engineer the Services.
• Impersonate others or provide false information.

As a user or organization:

• You own your data but grant us a non-exclusive, worldwide license to use, store, and display it as needed to provide the Services.
• You are responsible for the accuracy of data you input (e.g., player stats, event details) and any decisions based on skill-improvement tools.
• Organizations must ensure compliance with data protection laws when managing user/player data.
• Organizations acknowledge that match participation, statistics and attendance they record for a player who is linked to a player profile are copied to that player's career portfolio once the activity is finished, or when the player leaves the organization. The portfolio stays available to the player, the profile's owner and its co-owners after the player leaves, and is not removed when the organization deletes the player, the event or the organization. Organizations are responsible for informing participants (and, for minors, their parents or guardians) about this, alongside their other data protection obligations. See section 7.1 of our Privacy Policy.
• Career portfolio records copied from an organization are marked as "verified". Where the Services let a player or profile owner add their own records, those are marked as self-reported: you are responsible for their accuracy, Athlo does not check them, and they must not be presented as verified.

3A. User-Generated Content — Zero Tolerance Policy

The Services let users post and share content with others, including posts, comments, chat messages and event comments ("User Content"). Athlo has zero tolerance for objectionable content and abusive users. You must not post, send or share User Content that:

• harasses, bullies, threatens, intimidates or abuses any person;
• contains hate speech or discriminates on the basis of race, ethnicity, nationality, religion, sex, disability or age;
• is sexually explicit, pornographic or sexually suggestive, or sexualises or endangers minors in any way;
• depicts, promotes or incites violence, self-harm or illegal activity;
• is spam, fraudulent, misleading, or impersonates another person;
• infringes anyone's privacy, intellectual property or other rights.

Reporting and blocking: you can report any User Content from within the App using the "Report" option on that content, and block any user with the "Block user" option. Blocking a user immediately hides their content from you and yours from them, and notifies our moderation team. You can manage blocked users from your Profile.

Moderation: we review reports within 24 hours. Where content breaks these Terms, we remove it and suspend or permanently ban the account that posted it, without notice. We may also remove any User Content, or restrict any account, at our discretion to keep the community safe, and we report content to the authorities where the law requires it.

To report a concern outside the App, contact support@athlo.ai.

4. Intellectual Property

• The Services, including all content, features, and designs (e.g., logos, algorithms for skill improvement), are owned by us or our licensors and protected by copyright, trademark, and other laws.
• You may not copy, modify, or distribute our content without written permission.
• User-generated content (e.g., profiles, lineups, posts, comments, messages) remains yours, but you grant us a license to use it for app functionality and improvements.

5. Privacy, Data Protection and Security

Our Privacy Policy explains how we collect, use, and protect your data, including sports-related information.

5.1 Who is responsible for your data

ATHLO.AI LTD is the data controller for your account data. When a club or organization records information about its members and players (for example registrations, attendance and match data), the organization is the controller of that data and we process it on its behalf. Our Privacy Policy explains this in full.

5.2 Children's data

Many players on Athlo are under 18. Organizations must have a lawful basis, and where required the consent of a parent or guardian, before adding a child's data. A child's player profile is owned and managed by a parent or guardian, who can view it and ask us to correct or delete it. We do not use children's data for advertising and we never sell it.

5.3 How we protect data

• All data is sent over encrypted connections (HTTPS/TLS) and stored with our hosting provider, Supabase, in London, UK (AWS eu-west-2), which encrypts it at rest.
• Chat messages are additionally encrypted in our database (AES-256-GCM).
• Access is role-based: people only see the data their role in an organization allows, and organizations cannot see each other's data or a former player's history.
• Passwords are never stored in readable form. Card payments are handled by Stripe; we never see or store card numbers.
• Our staff access personal data only where needed to provide support or keep the Services safe.

5.4 How long we keep data

• Accounts: until you delete your account in the App (Profile → Danger Zone → Delete my account), which permanently deletes your account and personal data straight away. Player profiles you share with a co-owner stay with them, and clubs you share with others keep running under a new owner. Remaining copies in our hosting provider's encrypted backups are deleted within 7 days.
• Chat messages: deleted automatically after the conversation's retention period, 30 days by default. Voice messages are deleted after at most 90 days.
• Player career portfolio: kept while the player profile exists and deleted with it (Privacy Policy, section 7.1).
• Organization data: kept while the organization uses Athlo, until the organization deletes it.

5.5 Data breaches

If a personal data breach is likely to put people at risk, we will notify the Information Commissioner's Office within 72 hours of becoming aware of it, and tell the affected users, or the organization responsible for them, without undue delay. To report a security concern, email support@athlo.ai with the subject "Security".

5.6 Your rights

You can access, correct, export or delete your personal data, and a parent or guardian can do so for their child's profile, using the options in the App or by contacting legal@athlo.ai. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

6. Disclaimers and Limitations of Liability

• No Guarantees: The Services are provided "as is" without warranties. We do not guarantee that skill-improvement methods will lead to career success, accurate data management, or error-free operation. Use professional advice for sports training or career decisions.
• Limitation of Liability: To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages (e.g., lost opportunities, data loss) arising from the Services. Our total liability shall not exceed the amount you paid us in the past 12 months (if any). Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.
• Indemnification: You agree to indemnify us against claims arising from your breach of these Terms or of the law.

7. Termination

• We may suspend or terminate your access for violations of these Terms, legal requirements, or at our discretion, including immediately and without notice for any breach of Section 3A.
• Upon termination, your account and data may be deleted, but you can request export where required by law.
• Career portfolio records belong to the player profile: they are deleted with the profile, not with the organization they came from.

8. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction over any dispute arising from them; if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you are a consumer living elsewhere, you keep any mandatory consumer protections given to you by the law of the country where you live. Please contact us first at legal@athlo.ai — most issues can be resolved informally.

9. Changes to Terms

We may update these Terms. Continued use after changes means you accept them. Check back periodically.

10. Miscellaneous

• Severability: If any provision is invalid, the rest remain in effect.
• No Waiver: Failure to enforce a right doesn't waive it.
• Entire Agreement: These Terms constitute the full agreement, superseding prior versions.

Contact Us

For questions about these Terms, contact us at legal@athlo.ai.

By using Athlo, you acknowledge that you have read, understood, and agree to these Terms.